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Update to the latest version of the Apple TV app

Update to the latest version of iOS or iPadOS, macOS, or tvOS.

If you're using a compatible smart TV, streaming device, or gaming console that's connected to the internet, the Apple TV app should update automatically. If you need help, you can contact the manufacturer or learn how to get the Apple TV app on your device.

Just tap the download icon on the info screen for the show, movie or sports event you want to download, or next the episode you want to download in the episode list. To see your downloads and start watching, go to My TV in the main menu, and then select Downloads. Downloading shows with a Kids Membership.

  • The 6.7.0 version of NOW TV for Mac is available as a free download on our software library. Our built-in antivirus checked this Mac download and rated it as virus free. The current setup file available for download requires 72.6 MB of hard disk space. This free Mac application is an intellectual property of NOW TV.
  • To see your downloads and start watching, go to My TV in the main menu, and then select Downloads. Downloading shows with a Kids Membership. Hit the download icon on the programme info screen to switch to download view. Then just tap a show episode or movie to start downloading it.
  • Head over to the NOW site, find a show, movie, or sporting event, and hit play. You’ll then be prompted to download the Player. The NOW Player will download to wherever you’ve set as your preferred download location (the default on a Mac is the Downloads folder).

If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble logging in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content.

If the video quality is bad or it stops playing

  1. If multiple people on your network are using the internet, your connection speed might slow down. Ask them to temporarily pause their internet activities.
  2. Restart your Apple TV, iPhone, iPad, iPod touch, or Mac. If you're using a smart TV or streaming device, turn it off and back on again.
  3. Tap or click the download icon to try downloading the movie or TV show instead.*

* You can't download movies or TV shows to Apple TV, smart TVs, or streaming devices. You can only download HDR content on certain iPhone, iPad, and iPod touch models, and you can't download 4K video content to any device.

Still need help?

If you still can't play movies or TV shows, you can go to reportaproblem.apple.com and request a refund after you log in with your Apple ID and password.

If you're having problems streaming movies or TV shows in apps that you downloaded from the App Store, you can contact the app developer.

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Apple TV+ streams critically acclaimed Apple Original shows and movies, only on the Apple TV app.

Take control of your channels. Now you can quickly and easily subscribe to just the channels you watch — like Paramount+, Showtime, Starz, and AMC+. There are no new apps, accounts, or passwords needed for up to six family members, and you can even watch offline.

Buy. Rent. Watch. All inside the app. Welcome to the new home of thousands of movies, including all the latest blockbusters. Now you can buy, rent, and watch right inside the app — as well as watch everything you’ve previously purchased from iTunes.

Streaming services, streamlined. Easily discover all your favorite shows from streaming services including Disney+, HBO Max, Amazon Prime Video, Hulu, and more — all inside the app.

The Mandalorian is available on the Apple TV app with a Disney+ subscription22

Watch cable TV outside
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